Resources
19 use cases
A customer support chatbot answers customers on your website from your own help center, walks them through fixes step by step and hands anything it can’t solve to your team with the details attached. Support teams use Cody Convert to resolve common issues before they turn into tickets.
Explore use caseA knowledge base chatbot answers questions from your own documents: contracts, policies and product docs. It quotes the passage it used, answers across many files at once and says when the answer isn’t there. Teams use Cody Assist to find answers without searching folders or asking colleagues.
Explore use caseA translation assistant translates customer messages and drafts replies in the customer’s language, using the fixes in your English help center and the terms in your glossary, with the source for every reply. Support and global teams use Cody Assist to answer in other languages without translating every article.
Explore use caseAn IT support chatbot answers employees’ device, access and software questions from your runbooks and known-issues list, shows the source for every fix and drafts the ticket when a person needs to step in. IT teams use Cody Assist to resolve everyday issues without a ticket queue.
Explore use caseAn HR chatbot answers employees’ questions about leave, benefits and company policies using only your HR documents, and shows the source behind every answer. It replies in the employee’s language and says when something isn’t covered. People teams use Cody Assist to answer routine questions without a ticket.
Explore use caseA recruiting chatbot sits on your careers page, asks candidates what they do and where they’re based, and takes them to the open role that fits. It answers questions about pay, location and the interview steps from your job posts. Recruiting teams use Cody Convert to turn browsing into applications.
Explore use caseA training bot helps employees learn your processes and policies. It answers new hires’ questions from your onboarding guides, quizzes them on policies and turns long training into short notes, with the source for every answer. People teams use Cody Assist to onboard faster without adding sessions.
Explore use caseA marketing chatbot engages website visitors at the right moment, answers their questions from your own content and turns interest into booked calls and qualified leads. Marketing teams use Cody Convert to make the first move on the traffic they already pay for.
Explore use caseAn AI marketing assistant creates on-brand ads, captions, emails and video scripts from a short brief, in your voice and checked against your guidelines. In MaaS AI Copilot, Cody writes the first drafts and hands production to MaaS specialists. Marketing teams use it to ship more without adding headcount.
Explore use caseA brand compliance checker answers brand questions and scores ads, posts and emails against your guidelines and claims rules before they go live, then suggests fixes. In MaaS AI Copilot, Cody runs the checks and your team keeps the final approval. Marketing teams use it to publish faster without off-brand work.
Explore use caseA marketing analytics assistant answers questions about your results from your connected ad and analytics accounts: how a channel did, why costs changed, which content works and where to move budget. In MaaS AI Copilot, Cody shows the source and dates for every number and writes the summary.
Explore use caseAn AI event booth host welcomes attendees with a branded character and natural voice, answers product questions, shows demonstrations and invites people into games or giveaways. Event teams use Cody Live to turn a walk-up conversation into a useful next step, with meeting requests and visitor interests passed to their team.
Explore use caseA sales chatbot talks to website visitors when they’re ready to buy. It answers their questions from your pages, asks your qualifying questions and books the meeting. Sales teams use Cody Convert to turn high-intent visits into qualified conversations, with the full story attached to every lead.
Explore use caseAn AI website avatar gives visitors a branded character they can speak with. It explains your products from approved knowledge, brings relevant content into the conversation and offers the next step you configure. Sales and customer teams use Cody Live to guide website visitors toward a demo, a meeting request or a human conversation.
Explore use caseAn ecommerce shopping assistant notices when a shopper hesitates, shows the products that fit and answers questions about delivery, materials and returns from your store’s pages. Online stores use Cody Convert to help shoppers decide and take them to the right product, with every question logged for the team.
Explore use caseA hotel chatbot greets guests who are comparing rooms, asks who’s coming and shows the rooms that fit, then answers questions about check-in, parking and pets from your own pages. Hotels use Cody Convert to win more direct bookings, with every conversation logged for the team.
Explore use caseA home builder chatbot opens when a buyer is comparing available homes, asks about their timing, shows the homes ready by then and answers questions about HOA fees and lots from your pages. Builders use Cody Convert to book tours, with each buyer’s home and questions attached.
Explore use caseA car dealership chatbot helps shoppers who are comparing vehicles. It asks what they need, shows the matching vehicles on your lot, answers questions about specs and stock from your inventory pages and books the test drive. Dealers use Cody Convert to turn browsing into appointments.
Explore use caseAn AI assistant for consulting firms answers from your own engagement files, methods and staffing history. Consultants find similar past work, outline analyses in the firm’s frameworks and see who has done the work before, with the source for every fact. Advisory firms use Cody Assist to start from what they already know.
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