Cody Assist

An HR chatbot your team can trust.

An HR chatbot answers employees’ questions about leave, benefits and company policies using only your HR documents, and shows the source behind every answer. It replies in the employee’s language and says when something isn’t covered. People teams use Cody Assist to answer routine questions without a ticket.

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Answers
It answers from your handbook.
Employees ask in plain words and get the policy answer straight away, built only from the HR documents you added.
Sources
Every answer shows its sources.
Each reply lists the documents it used. One click opens the passage, so anyone can check the answer for themselves.
Languages
It answers in their language.
Ask in Spanish and get the answer in Spanish, from the same English policy and with the same sources.
Drafts
It helps them act on the answer.
In the same conversation, Assist drafts the leave request with the right notice period and the policy it relies on.
Limits
It says when it doesn’t know.
If the answer isn’t in your documents, Assist says so and points to the right person instead of guessing.

HR Assistant · Cody

HR AssistantAnswers from 4 HR sources

Hi Sam. Ask me about leave, benefits or company policies, and I’ll answer from Meridian’s HR documents.

How much parental leave do I get?

Full-time employees get 16 weeks of paid parental leave at full pay. You can take it in one block or split it within 12 months of the birth or adoption. Let your manager know 30 days before you start.

SourcesLeave and Time Off Policy.pdfp. 4Employee Handbook 2026.pdfp. 22

Message HR Assistant…

Answers

It answers from your handbook.

Employees ask in plain words and get the policy answer straight away, built only from the HR documents you added.

Sources

Every answer shows its sources.

Each reply lists the documents it used. One click opens the passage, so anyone can check the answer for themselves.

Languages

It answers in their language.

Ask in Spanish and get the answer in Spanish, from the same English policy and with the same sources.

Drafts

It helps them act on the answer.

In the same conversation, Assist drafts the leave request with the right notice period and the policy it relies on.

Limits

It says when it doesn’t know.

If the answer isn’t in your documents, Assist says so and points to the right person instead of guessing.

In practice

What an HR chatbot handles

Requests people really make, and what Assist does with each one.

How much parental leave do I get?
Answers with a sourceAnswers from the leave policy, with the page
How does the 401(k) match work?
Answers with a sourceExplains the match from the benefits guide
When is payday this month?
Answers with a sourceAnswers from the payroll calendar
Can I work from home on Fridays?
Answers with a sourceAnswers from the remote work policy
How many sick days do I have left?
Answers with a sourceExplains the policy and where to see their own balance
¿Cuántos días de vacaciones tengo?
Answers with a sourceAnswers in Spanish from the English policy
Draft my leave request
Takes the next stepDrafts the email with the notice the policy asks for
How do I report harassment?
Hands off to a personExplains the confidential channels and who to contact
Can I bring my dog to the office?
Hands off to a personSays it isn’t in the documents and points to People Ops

Behind the answers

You choose what it knows and how it answers.

Assist answers only from the knowledge you add, following the instructions you write.

Knowledge4 sources

Employee Handbook 2026.pdf48 pagesSynced
Leave and Time Off Policy.pdf12 pagesSynced
Benefits Guide 2026.docx9 pagesSynced
handbook.meridian.example36 pagesSynced

Upload documents or add a website. Update them whenever a policy changes, and every answer follows.

AssistantSettings

HR Assistant

Instructions

Answer employee questions about leave, benefits and policies using only the HR documents. If the answer isn’t there, say so and suggest people@meridian.example. Keep answers short and friendly.

Knowledge: 4 sources
Available in: Web app and Slack
Shared with: Everyone at Meridian

Write the instructions once: the tone, the boundaries and where your team can reach it.

Setup

How to set up an HR chatbot

Most People teams start with the handbook and the leave and benefits policies.

1
Add your documents
Upload PDFs and docs, or add the site where your handbook lives.
2
Create the assistant
Name it, write its instructions and choose the knowledge it can use.
3
Share it with your team
People ask in the web app, in Slack or through a link, and every answer shows its sources.

Results

HR chatbot metrics to track

The numbers that show whether it’s working for this team.

Questions answered without a ticket: Employee questions resolved in the chat.
Top topics: Leave, benefits, payroll: where people need clearer policies.
Unanswered questions: What employees ask that your documents don’t cover.

FAQ

HR chatbot FAQs

Is employee data safe?

Cody protects stored knowledge with AWS encryption. Permissions can be set per assistant, so it only answers from the knowledge you assign to it. Assist answers from the documents you add, not from personal HR records.

What if a policy isn’t in the documents?

Assist says so instead of guessing, and points the employee to the right contact.

Can employees ask in their own language?

Yes. Assist answers in the language of the question, from the same documents, and shows the same sources.

Where can people use it?

In the Cody web app, through a shareable link, embedded in your intranet or site, or in Slack.

How do we keep answers current?

Update the document, and every answer that relies on it follows. Each answer shows the sources it used.