Cody Assist · Knowledge and support

The colleague who has read everything

Train Assist on your documents, policies, and processes. It gives your team and customers instant answers, with sources, in every language.

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Grounded, not guessing

Every answer is retrieved from the documents you trained it on, so it is never improvised or off-script.

Receipts on every answer

Sources are attached to every response, so anyone can check the work in one click.

Every language

Ask in one language and answer in another. The same sources serve your whole team and every customer.

What it does

The answer, with receipts

Assist doesn’t guess. Every answer comes from the documents you trained it on and shows exactly where it came from, so anyone can check the work in one click.

Answers come only from your knowledge base. No improvising
Every answer lists the sources it was built from
Ask in one language, get the answer in another

cody · assist

Knowledge base synced

How do refunds work for annual plans?

Annual plans can be refunded in full within 30 days of purchase. After that, we issue a prorated credit for the remaining months. The policy changed in March, so the old 14-day window no longer applies.

refund-policy.pdfbilling-faq.docx2 sources

Und auf Deutsch, bitte?

Jahresabos können innerhalb von 30 Tagen nach dem Kauf vollständig erstattet werden. Danach schreiben wir die verbleibenden Monate anteilig gut.

Same sources, different language

Who it serves

Your team’s brain. Your customers’ help desk.

Train it once, then put it to work inside your company and in front of your customers.

For your team

The internal expert every department wishes it had. Assist answers policy questions, troubleshoots tools, and drafts work without anyone digging through folders.

HR, policy, and process questions answered instantly
IT troubleshooting straight from your support docs
Drafts, briefs, and translations on demand

Use it in Slack

For your customers

A help desk that has actually read your docs. Embed Assist on your website and let customers get grounded answers at any hour, in any language.

24/7 answers from your approved content
On-brand website widget, no code required
Every conversation logged for your review

Add it to your website

Product tour

Every feature, shown in context.

Explore the core Assist workspace, from connecting knowledge to sharing trusted answers and improving them over time.

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Knowledge

Bring every source into one place.

Upload documents, import a website, and organize company knowledge into focused folders Assist can understand and retrieve from.

Files, websites, and media
Organized knowledge folders

Cody knowledge base with options to upload files and import a website

From knowledge to answers

How it works

Go from scattered documents to a trained AI assistant in minutes. No code required.

Step 1 of 5

Teach it what it needs to know

Upload files or connect URLs so Cody can answer from the knowledge you trust.

Before you start

Frequently asked questions

Everything you need to know before putting Cody Assist to work for your team or customers.

What is Cody Assist?

Cody Assist is an AI knowledge agent for your team and customers. Train it on your business content and it answers questions using that knowledge, with the supporting sources attached.

What can I train Cody Assist on?

You can connect documents, presentations, PDFs, websites, and business tools. Assist searches the content you provide to answer questions about your policies, products, processes, and support material.

How does Cody Assist keep answers accurate?

Assist grounds its responses in your connected knowledge base instead of answering from general knowledge. It cites the sources used for each response so your team and customers can verify the answer.

Can I use Cody Assist for both employees and customers?

Yes. Your team can use Assist to find internal answers, troubleshoot tools, and draft work, while customers can access the same approved knowledge through a website widget or shared assistant.

Does Cody Assist support multiple languages?

Yes. People can ask questions in one language and receive an answer in another while Assist continues to use the same source material.

Do I need to code to get started?

No. You can upload content, create an assistant, and share it without code. Cody also provides a customizable website widget, plus integrations and an API when you need them.

Cody Assist pricing