Cody Convert

A hotel chatbot that wins direct bookings.

A hotel chatbot greets guests who are comparing rooms, asks who’s coming and shows the rooms that fit, then answers questions about check-in, parking and pets from your own pages. Hotels use Cody Convert to win more direct bookings, with every conversation logged for the team.

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Signals
It notices guests comparing rooms.
A click from Google Hotels, two rooms opened, the dates checked twice. Convert reads the signals you choose and opens when a guest is close to booking.
Opener
It opens with a reason to book direct.
The opener offers to match the room to the party and mentions what booking direct includes, like breakfast.
Match
It finds the room that fits.
One question about who’s coming, then the rooms that fit, with photos, prices and how many each one sleeps.
Answers
It answers from your policies.
Early check-in, parking, pets: Convert answers from your own pages, with the sources shown.
Next step
It sends them to book the right room.
One tap and the guest lands on the room page, ready to check availability. You see who was coming, what they asked and which rooms they saw.

Rooms and suites · The Alder

The AlderBook a stay

Check inFri, Nov 13Check outSun, Nov 15Guests2 adultsCheck availability

Rooms and suites

Twenty-two rooms above the harbor. Breakfast is included when you book direct.

Garden SuiteSleeps 4 · 46 m² · Private terraceFrom $420 a night

Harbor KingSleeps 2 · 30 m² · Harbor viewFrom $289 a night

Help me choose a roomIs parking included?Can we check in early?

Planning a stay? Tell me who’s coming and I’ll suggest the room that fits. Breakfast is included when you book direct.

Signals

It notices guests comparing rooms.

A click from Google Hotels, two rooms opened, the dates checked twice. Convert reads the signals you choose and opens when a guest is close to booking.

Opener

It opens with a reason to book direct.

The opener offers to match the room to the party and mentions what booking direct includes, like breakfast.

Match

It finds the room that fits.

One question about who’s coming, then the rooms that fit, with photos, prices and how many each one sleeps.

Answers

It answers from your policies.

Early check-in, parking, pets: Convert answers from your own pages, with the sources shown.

Next step

It sends them to book the right room.

One tap and the guest lands on the room page, ready to check availability. You see who was coming, what they asked and which rooms they saw.

In practice

What it handles

Requests people really make, and what Convert does with each one.

We’re two adults and a child. Which room?
Takes the next stepShows the rooms that sleep three, with photos and prices
Can we check in early?
Answers with a sourceQuotes your check-in policy and the early check-in fee
Is parking included?
Answers with a sourceAnswers from your parking page
Can we bring our dog?
Answers with a sourceAnswers from your pet policy, or says it isn’t covered
What does booking direct include?
Answers with a sourceLists the perks from your offers page
Is the restaurant open on Sunday?
Answers with a sourceAnswers from your dining page
We’re planning a wedding for 80 guests
Hands off to a personCollects the dates and contact details for your events team
I need to change my booking
Hands off to a personSends them to manage their booking or to your front desk

Behind the conversation

You set the rules. Convert shows what works.

Every opener comes from a rule you control, and every conversation feeds the numbers you improve with.

Playbook ruleActive

Guest comparing rooms

When all of these are true

Page	contains	/rooms
UTM source	equals	google_hotels
Visitor	is	Returning
Time on page	at least	40 seconds

Then

Opener: Offer to match the room to the party
Quick starters: Help me choose a room; Is parking included?; Can we check in early?

FrequencyOnce per session

Rules combine signals such as page, campaign, return visits and time on page, then decide what Convert says and offers.

InsightsLast 30 days

Content cards by click-through

Garden Suite10.2%
Harbor King7.1%
Book direct perks4.6%

What guests ask

Is parking included?24
Are dogs allowed?13
Do you have a crib?8

Suggested by Convert

Add your pet policy to the rooms page.

See which rooms and offers guests open, which questions come up before they book and what Convert suggests adding.

Setup

How to set it up

Convert works from your room pages, policies and offers. Most hotels start on the rooms page, where guests compare and decide.

1
Connect your website
Convert learns the products, pricing and policies on the pages you approve.
2
Set your playbook
Choose when it speaks and what it offers, or approve the rules it suggests.
3
Add one script
Convert goes live on your site and starts making the first move.

Results

What to measure

The numbers that show whether it’s working for this team.

Direct booking clicks: Guests who open a room or the booking page from the chat.
Questions by topic: Parking, pets, check-in: what guests need to know before they book.
Event inquiries: Weddings and groups sent to your events team.

FAQ

Common questions

Does it connect to our booking engine?

Convert sends guests to the room or booking page you choose. Availability, rates and payment stay in your booking engine.

Will it offer discounts?

Only the offers you set up. Your rules decide which perks Convert mentions, such as breakfast for direct bookings.

What about group and wedding inquiries?

Convert collects the dates, party size and contact details, and sends the inquiry to your events team with the conversation attached.

Where do its answers come from?

From your website: room pages, policies, dining and offers. Each answer shows its sources, and questions it can’t answer are listed so you can add them.

How is Convert priced?

By engaged conversations: visits where Convert opens and holds a conversation. Growth includes 300 a month, Scale includes 1,000, and Enterprise volume is custom.