Cody Convert
A shopping assistant for ecommerce stores.
An ecommerce shopping assistant notices when a shopper hesitates, shows the products that fit and answers questions about delivery, materials and returns from your store’s pages. Online stores use Cody Convert to help shoppers decide and take them to the right product, with every question logged for the team.
Signals
It notices hesitation.
A third look at the same armchair. The delivery details, opened twice. Convert reads the signals you choose and steps in when a shopper is close to deciding, not the moment they land.
Opener
It starts with what they’re looking at.
The opener mentions the product on the page and offers the questions shoppers ask most, so the first reply is one tap away.
Products
It shows the products.
Content cards bring photos, prices and a direct link into the conversation, so a recommendation is something to look at, not another search.
Answers
It answers from your store’s content.
Delivery, materials, returns. Convert answers from your own pages and policies, and shows the sources it used.
Next step
It takes them to the right page.
One tap and the shopper lands on the product they asked about. You see what was shown, what was asked and where it led.
In practice
What it handles
Requests people really make, and what Convert does with each one.
What goes with this chair?
Takes the next stepShows matching products as cards with prices and links
Does it come in green?
Answers with a sourceAnswers from the product page
How soon can it arrive in Austin?
Answers with a sourceAnswers from your delivery policy, with the source
Can I return it if it doesn’t fit?
Answers with a sourceQuotes your returns policy and the time limit
Is the oak solid or veneer?
Answers with a sourceAnswers from the product details
I need a sofa for a small apartment
Asks a question firstAsks about the space and budget, then shows options
Can I see it in person?
Takes the next stepPoints them to the nearest showroom and its hours
Where’s my order?
Hands off to a personSends them to order tracking or your support team
Behind the conversation
You set the rules. Convert shows what works.
Every opener comes from a rule you control, and every conversation feeds the numbers you improve with.
Playbook ruleActiveSecond look at a product
When all of these are true
| Page | contains | /living/ |
| Visitor | is | Returning |
| Scroll depth | at least | 60% |
| Time on page | at least | 45 seconds |
Then
- Opener
- Suggest pieces that pair with the product on the page
- Quick starters
- Show me the pair
- Does it come in green?
- Can I see it in person?
FrequencyOnce per session
InsightsLast 30 daysContent cards by click-through
What shoppers ask
- Do you deliver to Round Rock?12
- Does the Linden come in green?9
- Can I return a chair?6
Lead with “Delivered in 5 days” on Living pages.
Setup
How to set it up
Convert works from your catalog pages and your policies. Most stores start with the product pages that get the most return visits.
- 1
Connect your website
Convert learns the products, pricing and policies on the pages you approve.
- 2
Set your playbook
Choose when it speaks and what it offers, or approve the rules it suggests.
- 3
Add one script
Convert goes live on your site and starts making the first move.
Results
What to measure
The numbers that show whether it’s working for this team.
- Product clicks from chat
- Cards and links shoppers open from the conversation.
- Add to cart after chat
- Sessions that add to cart after talking to Convert.
- Questions by product
- What shoppers ask about each product, so the page answers it next time.
FAQ
Common questions
Can it recommend products?
Yes. It shows content cards with a photo, price and link for the products you set up, and picks the ones that match what the shopper asked.
Will it push discounts?
Only where you decide. Openers and offers come from the rules you write, so a discount appears only where you’ve chosen to offer one.
What about order status and returns?
Convert answers from your policies. For a specific order, it sends the shopper to tracking or to your support team.
Where do its answers come from?
From the product pages and policies you connect. Keep the pages current and the answers stay current.
How is Convert priced?
By engaged conversations: visits where Convert opens and holds a conversation. Growth includes 300 a month, Scale includes 1,000, and Enterprise volume is custom.
Cody Convert
Start with your own store.
Convert works from your own website and the rules you set. Add one script and it starts the right conversations.