Author: Oriol Zertuche

Oriol Zertuche is the CEO of CODESM and Cody AI. As an engineering student from the University of Texas-Pan American, Oriol leveraged his expertise in technology and web development to establish renowned marketing firm CODESM. He later developed Cody AI, a smart AI assistant trained to support businesses and their team members. Oriol believes in delivering practical business solutions through innovative technology.

Meet Cody: The AI Assistant Trained On Your Business

Running a business isn’t easy, but the good news is that technology is making it easier. The dawning of the age of ‘intelligent’ chatbots and generative AI is proving to be a game-changer for businesses of all sizes, especially when it can be trained on your business processes, clients and your own knowledge base.

While ChatGPT is fun to play around with, some may have found that the business value it offers is limited. But Cody AI is different. Although the mechanics behind it are similar, using advanced machine learning algorithms and natural language processing capabilities, Cody AI serves as an intelligent and automated system for managing a wide variety of tasks.

It isn’t necessary to provide Cody AI with context for every query since it understands your business as a knowledgeable employee would. It can provide instant answers (with sources) to boost employee efficiency, troubleshoot issues and automate customer service, sales, marketing, and other core business functions. By doing so, it can take the pressure off your team, delivering streamlined efficiency to help make your vision a reality and take your business from strength to strength.

To learn how, keep reading.

A customer service attendant

Because Cody AI can understand and quickly respond to customer queries, it can be used to automate customer service tasks. Your customers can get an immediate response to their queries with accurate information about products and services, as well as personalized recommendations based on their preferences and purchase history. This can go a long way toward improving customer satisfaction, increasing sales and earning customer loyalty.

A marketing booster

Your marketing team can’t be everywhere at once, but with Cody AI, they’ll gain the ability to deliver far more personalized marketing campaigns, tapping into customer data to identify trends and customers’ purchase habits. Lead generation and lead nurturing tasks can be automated to reduce the overall cost of acquisition and help your marketing team to be more effective at engaging customers and ultimately driving sales.

A useful administrative assistant

Never underestimate the importance of the routine and mundane administrative tasks in the day-to-day running of a business. It may be boring, but neglecting the admin will result in gaps or errors that can prove disastrous and costly down the line. Cody AI can reliably handle tasks like data entry and scheduling, freeing up time and resources to allow your team to focus on strategy and sales, developing new products and services or improving on your existing offering.

A guide for decision-making

Human beings always need to be at the helm when it comes to business strategy and decision-making processes, but Cody AI can make invaluable contributions by providing the information you need to steer your business in the right direction and make smart, informed decisions. This is thanks to its ability to instantly source the most relevant information from your accumulated data to give accurate answers to your questions.

An HR auxiliary

Cody AI can help your business with HR tasks by handling routine inquiries, scheduling interviews, and answering frequently asked questions. It can also automate the onboarding process by guiding new hires through necessary paperwork and training, or assist with benefits enrollment and tracking, freeing up HR staff to focus on more important tasks while improving employee satisfaction.

A tool to help your business succeed

By making the most of a tool like Cody AI, small businesses can compete more effectively in today’s digital economy and put themselves in a better position to realize their business goals. Cody AI can reduce operating costs and free up resources while increasing efficiency and customer satisfaction, as well as helping you to make the right decisions as you strive to bring your business vision to life.

It would be a mistake to believe that there is little real business value behind the AI hype. Cody AI represents a highly pragmatic iteration of this technology and is designed to support your team and revolutionize your business processes, putting the keys to success at your fingertips. What’s more, you can get started for free. So, give it a try and see what it can do.

Creating a Chatbot to Answer Product Queries: A Step-by-Step Guide

What is a Product Query Chatbot and Why Do You Need One?

Product query chatbots are becoming an increasingly popular tool for businesses to provide fast and efficient customer service. These chatbots use artificial intelligence to provide instant answers to common questions about your products, freeing up customer service representatives to handle more complex inquiries. By having a chatbot in place to handle product queries, businesses can significantly improve their customer experience and reduce customer wait times.

Step 1: Determine the Scope of Your Product Query Chatbot

Before creating your product query chatbot, it’s important to determine its scope. This means figuring out what types of product queries you want it to handle, such as product specifications, pricing, availability, and more. You should also consider the needs of your customers and what types of information they are likely to ask for when making product inquiries. Having a clear understanding of what you want your chatbot to do will make it easier to build an effective and efficient tool.

Step 2: Build Your Chatbot’s Knowledge Base

The next step in creating a product query chatbot is to build its knowledge base. This involves gathering information about your products and organizing it into a format that the chatbot can use to answer questions. You can use a variety of data sources, such as product catalogs, product descriptions, customer reviews, and more. Be sure to include all relevant information, such as product specifications, pricing, and availability, so that the chatbot can provide accurate and up-to-date answers.

Step 3: Test Your Chatbot’s Accuracy and Functionality

Once you’ve built your chatbot’s knowledge base, it’s important to test its accuracy and functionality. This means trying out various product queries to see how well the chatbot can respond. You should also have other people test the chatbot to see how well it performs and identify any areas that need improvement. If there are any inaccuracies, be sure to make the necessary updates to your chatbot’s knowledge base to improve its performance.

Step 4: Integrate Your Chatbot into Your Customer Service Processes

Finally, it’s time to integrate your product query chatbot into your customer service processes. This means making it available to customers through your website, mobile app, or other channels. Be sure to train customer service representatives on how to use the chatbot and how to handle any inquiries that it can’t answer. By integrating your chatbot into your customer service processes, you can automate many routine product queries and improve the overall customer experience.

Enhance Your Customer Service with a Product Query Chatbot

By creating a product query chatbot, you can provide fast and efficient customer service that improves the customer experience. Whether you’re looking to automate routine product inquiries or simply want to provide more detailed product information, a product query chatbot can help you achieve your goals. By following the steps outlined in this guide, you can create a chatbot that is both effective and easy to use.