Improve Teamwork Using AI-based Knowledge Management
The success of a team often hinges on its ability to collaborate effectively. Organizations that can share and access information seamlessly have always enjoyed a competitive advantage over those that can’t. Now, in the fast-moving digital world, that ability is more important than ever. Fortunately, even the smallest of enterprises has a powerful ally in their corner: Artificial Intelligence.
Advancements in AI have paved the way for AI-powered enterprise knowledge base services, which offer tremendous opportunities to support teams and enhance collaboration, allowing a business to collate and leverage huge volumes of information more efficiently than ever before. In this blog, we’ll explore how an AI-powered knowledge base can revolutionize teamwork and empower collaboration.
Easy access to centralized knowledge
A key component of a digitally transformed business is a centralized repository for storing and organizing information, documents, and resources. But what can really define a competitive edge is the accessibility of that information. A study by McKinsey & Company found that companies that can effectively share information across the organization are 35% more likely to outperform their competitors in terms of profitability.
But if employees can’t find the information they need as and when they need it, that knowledge base isn’t much use. Consider how much time can be wasted searching through lists of files and archived documents. AI makes it possible to get the maximum value from a knowledge repository. It allows employees to quickly find the answers to their questions with just a few keystrokes, empowering them to make informed decisions, quickly troubleshoot problems or assist customers.
Intelligent search and discovery
We all know the frustration of hunting for a specific piece of information and not finding it, scanning through reams of irrelevant search results. An AI-powered knowledge base employs advanced search algorithms and natural language processing to make this a thing of the past. That’s because it can “understand” the context of a search query and the user’s intent, resulting in a much higher degree of accuracy and far more relevant search results – again, a massive time-saver. This improves employee satisfaction by reducing frustration, and boosts productivity by giving teams more time to focus on strategy, innovation and the like.
Automated content curation
Manual content curation means continuous and time-consuming labor, especially in a business where things move quickly. It’s also error-prone and likely to result in missing information and knowledge gaps that prove costly down the line. AI-powered systems can streamline the curation process by automatically categorizing and tagging new information, thus ensuring that everything is filed correctly and timeously. Not only does this save time, but it also ensures that a knowledge base is reliably accurate, up-to-date and relevant.
Collaborative knowledge sharing
In today’s post-pandemic world, teams are often scattered across geographic locations. Facilitating and supporting remote work has measurable benefits for businesses, including access to talent and lower employee turnover (by up to 25%, according to Owl Labs), as well as reduced costs related to office space, utilities, and other expenses (roughly $11,000/year for every employee working remotely 50% of the time, according to Global Workplace Analytics).
However, remote collaboration does pose challenges for employers, particularly with regard to sharing information. But with an AI-powered knowledge base, collaboration can be seamless regardless of physical location. With real-time editing, commenting and version control (assisted by AI), teams can work together within a knowledge repository without the need to juggle multiple tools and platforms that scatter and silo information. This dramatically reduces the risk of information loss or miscommunication and ensures everyone is on the same page and pulling in the same direction.
Intelligent insights and analytics
AI-powered analytics can unlock valuable insights from the vast amount of data stored within the knowledge base and the way in which that information is used. By analyzing usage patterns, search queries, and user behavior, these systems can provide team leaders and managers with actionable intelligence. This could include identifying knowledge gaps, popular topics, and areas of expertise within the organization, helping teams to focus their efforts and allocate resources more effectively.
Revolutionize team collaboration
By providing centralized, accessible, and intelligent knowledge management solutions, an AI-powered knowledge base lends a powerful degree of support to a business, helping teams work more efficiently and effectively. It can support agility and innovation, streamlining processes and boosting productivity. What’s more, you can discover the impact it can have on your business first-hand with a free trial. So why not get started today with CodyAI.