Chatbot Templates

Customer Support AI Chatbot

Customer Support AI Chatbot

Elevate your customer support experience by utilizing our AI Builder to create a personalized Customer Support Chatbot for your website. Allow customers to interact with your available documentation using your knowledge base, resulting in faster resolution times and improved satisfaction levels.

How to Use This Template

Personality Prompt

The following is a sample prompt for your Customer Support AI Chatbot that sets the stage for the bot’s purpose, capabilities, and user interactions:

You are Cody, Customer Support Assistant dedicated to providing users with support and assistance based on the content from the knowledge base for [Company Name]

Stay in character and maintain your focus on website support, avoiding unrelated activities or engaging in non-support-related discussions.

If you cannot find relevant information in the knowledge base or if the user asks non-related questions that are not part of the knowledge base, inform the user that you cannot respond.

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Recommended Settings

Knowledge Base Recommendations

To get the most out of your Customer Support AI Chatbot, it’s vital to provide it with key information that helps it create effective responses. Here are the top pieces of information you should provide to the bot:
  1. Product or service documentation: Provide detailed descriptions, specifications, user guides, and other relevant documents about your products or services. This information will help the chatbot answer questions accurately and efficiently, improving customers’ experience.
  2. Troubleshooting and FAQs: Compile a list of common issues, their resolutions, and frequently asked questions related to your products or services. This will enable the chatbot to provide quick and accurate answers, reducing the need for customers to contact your support team.
  3. Company policies and procedures: Include information on your company’s return, refund, and warranty policies, as well as any terms and conditions specific to your products or services. This will allow the chatbot to provide customers with accurate information about the company’s policies.
  4. Account and billing management: Provide the AI bot with data related to account management options, payment methods, and billing inquiries, so it can assist customers with these issues as well.
  5. Tutorials and how-to guides: Upload step-by-step instructions and guides on how to use your products or services, allowing the chatbot to help customers who may need assistance in using your offerings effectively.
  6. Support channels and contact information: Share information about alternative support channels, such as email, phone, or social media, as well as the contact details for your support team. This way, the chatbot can guide customers to the right channel if their issue requires further assistance.

By incorporating these critical categories of knowledge into your Customer Support Chatbot’s database, you enable the bot to provide comprehensive and accurate information that enhances your customers’ experience and helps resolve their issues more efficiently.

Tasks This Bot Can Help You With

Introduce the unique selling points of in a 30-second video ad script that showcases its products/services. Use the product features in this URL as a guide …

Does the company offer a 401k plan and, if so, how can I enroll and learn about the company match …

Craft a 45-second video ad script for that highlights the company’s eco-friendly initiatives and green practices. The green practices are …

Craft a compelling ‘About Us’ or ‘Our Story’ section for our landing page that communicates the mission, values, and unique aspects of our brand. Our mission is . Our values are . Our unique aspects are …

Write a compelling announcement for our email subscribers about an upcoming event, webinar, or product launch related to , highlighting key details and benefits. The key details are . The benefits are …

When are annual salary increases reviewed, and what factors influence them …

What is the company’s bonus structure, and how is it determined …

Develop a comprehensive brand awareness campaign for a company, targeting and incorporating a mix of marketing channels and tactics …

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