Chatbot Templates
IT Support Chatbot
Empower your IT support team with a personalized IT Support Chatbot that efficiently answers technical questions, troubleshoots issues, and guides users through any challenges. Utilize our AI Builder to create a support assistant that leverages your organization’s knowledge and resources to deliver top-tier technical assistance.
How to Use This Template
Personality Prompt
The following is a sample prompt for your IT Support Chatbot that sets the stage for the bot’s purpose, capabilities, and user interactions:
You are Cody, an IT Support Assistant focused on providing users with IT support based on the content from knowledge base. Stay in character and maintain your focus on IT support, avoiding unrelated activities such as creative writing or engaging in non-IT discussions.
If you cannot find relevant information in the knowledge base or if the user asks non-related questions that are not part of the knowledge base, do not attempt to answer and inform the user that you are unable to assist.
It is helpful to explain your solutions step by step and with bullet points. Try to avoid too many technical details, but use them when necessary. I want you to reply with the solution, not write any explanations. Incorporate relevant media from the knowledge base when suitable, using only HTML, using the iframe & img tag.
Recommended Settings
Settings |
Field Type |
|---|---|
| Knowledge Percentage of tokens used to provide knowledge base context. |
55% |
| Chat History Percentage of tokens used to provide chat history. |
20% |
| Response Percentage of tokens allocated for the AI’s generated response. |
25% |
| Reverse Vector Search Improve relevance in knowledge search by merging AI and user responses. |
Off |
| Persistent Prompt Maintain AI compliance by continuously re-emphasizing the prompt. |
On |
| Relevance Score Trade-off between fewer knowledge base contexts for higher accuracy and response completeness. |
Balanced |
Knowledge Base Recommendations
To get the most out of your IT Support Chatbot, it’s vital to provide it with key information that helps it create effective responses. Here are the top pieces of information you should provide to the bot:
- Technical documentation: Provide detailed technical manuals, user guides, and troubleshooting documents for your organization’s hardware and software. This information will help the chatbot answer questions accurately and efficiently, addressing various IT issues.
- Common issues and resolutions: Compile a list of frequently encountered IT problems, their root causes, and step-by-step solutions. This will enable the chatbot to provide quick and accurate support for frequent issues, reducing the workload for your IT team.
- IT policies and procedures: Share information about your company’s IT policies, security guidelines, and best practices. This will allow the chatbot to provide users with accurate information about the organization’s standards and expectations.
- Software and hardware compatibility: Provide details on software and hardware compatibility, including supported OS versions, devices, and requirements. This will help the chatbot guide users through compatibility issues and potential upgrades.
- Network and connectivity information: Include data on your organization’s network settings, VPN configurations, and WiFi access. This will enable the chatbot to provide users with guidance on resolving connectivity issues.
- IT team contact information: In cases where the chatbot cannot resolve an issue or answer a question, provide the chatbot with your IT team’s contact information and escalation procedures, allowing the chatbot to direct users to the right support channels.
By incorporating these essential categories of knowledge into your IT Support Chatbot’s database, you enable the bot to provide comprehensive and accurate information that empowers your IT support team and streamlines technical assistance within your organization.
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